Click on screen to trial some of the functions.

This synchronous communication tool with its self-help programs is for schools, universities & counselling services. Meeting the demand for the net as the preferred means for seeking help and information.

Interactive visual & text programs designed in collaboration with counsellors for counsellors. The program brings counsellor tools into an online environment.

View Flowchart [ 452kb ]

Challenges and Achievements

• Overcomes isolation due to distance, culture, communication & medical conditions.
• Can be used as a crisis response tool.
• Provides real-time counselling at time and place of need.
• Choice of anonymity or case management.
• Responds to diversity of expression (cognitive and emotive).
• Empowers through problem solving activities.
• Assists consistency in counselling.

Researched and developed by Queensland University of Technology and KidsHelpline Australia. An Austrailan Research Council Project.

Hosting and ongoing management provided.

Article: 'I use online so the counsellors can't hear me crying': Creating design solutions for online counselling" Journal: Media International Australia, No.118, February 2006, pp. 43-52
by Debra Beattie, Stuart Cunningham, Richard Jones and Oksana Zelenko
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